Contact support
Email support@kernelbeam.com. Tell us what you expected and what happened. You do not need to send us a photo to report a camera or editing issue.
Camera access
PoseFilm needs Camera access to show the live view and take a photo. If access was denied, open iOS Settings, find PoseFilm, and allow Camera access.
Saving to Photos
PoseFilm asks for permission to add an image to your photo library when you choose Save. If saving is blocked, check PoseFilm’s Photos permission in iOS Settings. The app does not need permission to browse your existing library.
Purchases and restore
App Store purchases are tied to your Apple Account. If access does not appear after a purchase, connect to the internet and use Restore Purchases in PoseFilm. Make sure you are signed in with the Apple Account used for the purchase. Apple handles billing and refund requests.
Privacy
Read the PoseFilm Privacy Policy or contact us at support@kernelbeam.com with a privacy question.